Shipping: on us, always
Every CHICX order ships completely free. No minimum spends, no hidden charges. Wherever you are in India, delivery is our gift to you.
Your order is carefully checked, packed, and dispatched to reach you within 3-5 business days. The moment it is on its way, we will share tracking so you can follow your CHICX piece all the way to your door.
A small request: please double-check your delivery address and phone number at checkout. Once a parcel is on its way, we are unable to redirect it, and we would hate for your order to go astray.
Before you order: let's get it perfect the first time
We want you to fall in love with your CHICX piece the moment you open it. So, before you buy, take a moment to:
- Read the full product details. Materials, finish, and features are all listed for you.
- Check the measurements carefully against something you already own and love.
- Ask us anything. Unsure about a size, a length, or how a piece will look? Message us at official@chicx.com before you order and we will happily guide you to the right choice.
Choosing thoughtfully means your CHICX piece will be exactly what you hoped for, and that is the experience we want every woman who wears CHICX to have.
Please film your unboxing: it protects you
Before you open your parcel, please record one clear, continuous unboxing video, beginning with the sealed package and shipping label visible, all the way through opening it.
Think of this as your safety net. It is the single easiest way for us to take care of you instantly if anything has arrived damaged or incorrect. Because it is the proof that lets us act fast on your behalf, we are only able to process damage or wrong-item claims when this video is provided. It takes less than a minute, and it means you are always covered.
Returns & refunds
Because each CHICX piece is a personal, intimate item worn close to the skin, we are unable to accept returns or exchanges for change of mind, sizing, or personal preference. This keeps every piece we send out pristine, hygienic, and held to the standard you deserve, and it is exactly why we help you choose so carefully before you buy.
But if something is genuinely wrong, we have got you completely.
If your order arrives damaged, faulty, or not what you ordered, we will put it right straight away. Our first promise to you is a fresh replacement of your piece, sent with care. In the rare case we are unable to replace it, we will arrange a full refund instead. You are never left out of pocket for our mistake.
To make your claim quick and effortless, simply send us:
- Your report within 24 hours of delivery.
- Your continuous unboxing video showing the sealed parcel being opened.
- Clear photos of the issue, with the original tags still intact.
If we ask you to send the piece back to us, please record one continuous video of the return, showing the product with its original tags intact, placing it back into its packaging, and sealing the parcel in a single, unbroken clip.
Just as your unboxing video protects you on arrival, this return video protects you on the way back. It is your proof that the piece left you in perfect condition with tags attached, so your replacement or refund can be approved quickly and without question. Please keep the tags attached and the piece unworn. Items returned worn, altered, or with tags removed cannot be accepted.
Send everything to official@chicx.com, and our team will personally review and resolve your claim as quickly as we can. Approved replacements are sent promptly; where a refund applies, it is returned to your original payment method.
We are here for you
CHICX is a small team that genuinely cares about every woman who wears our pieces. If anything about your order is not perfect, reach out to official@chicx.com, and we will do everything we can to make it right.
This is everyday luxury, delivered with care.