The CHICX Code of Ethics

The CHICX Code of Ethics

A brand is only as good as the way it behaves when no one is watching. The CHICX Code of Ethics is our promise about how we conduct ourselves toward the people who matter most: you, the women who wear CHICX. These are not rules we were forced to write. They are the standards we hold ourselves to by choice.

We tell the truth

We describe our jewellery exactly as it is. Premium stainless steel finished with thick 18k gold plating, never passed off as solid gold, never dressed up as something it is not. What you read is what you receive. If a piece has limits, we would rather tell you than let you find out later.

We respect your privacy

The details you share with us, your name, your contact, your order, are yours, not a product to be sold. We collect only what we need to serve you, we keep it secure, and we never sell your personal information to anyone. You can always reach us to ask what we hold or to be removed.

We honour our word

If we make a promise about your order, a reply, or a piece, we keep it. When we fall short, we own it, we fix it, and we do not hide behind fine print. Standing behind what we sell is not customer service to us. It is basic respect.

We listen, and we answer

You can always reach a real person at CHICX. We welcome questions, feedback, and even criticism, because the brand was built by listening to women, and that is how it stays honest. Your voice shapes what CHICX becomes.

We operate honestly and within the law

We run CHICX with integrity and in line with the laws that protect you as a customer. We believe doing right by you and doing things properly are the same thing.

We hold ourselves to this

This Code is not decoration. It is the standard we measure ourselves against every day, and the promise we renew with every order. If we ever fall short of it, tell us, and hold us to it.

This is everyday luxury, built on trust.