Privacy Policy
At CHICX, your privacy matters to us. This policy explains what information we collect, how we use it, and the choices you have. We have written it in plain language because being honest with you, including about your data, is part of who we are.
This policy applies to thechicx.com and is provided by CHICX, founded by Jayanth Ravi, based in India. By using our website or buying from us, you agree to the practices described here.
What we collect
When you shop with us or interact with our site, we may collect:
- Information you give us: your name, phone number, email address, and delivery address, so we can process and deliver your order and stay in touch about it.
- Payment information: processed securely through our third-party payment partners. CHICX does not store your full card or bank details on our systems.
- Website and device information: basic data such as your browser type, device, and how you use our site, collected through cookies and similar tools to help our website work and improve.
We collect only what we genuinely need to serve you.
How we use your information
We use your information to:
- Process, fulfill, and deliver your orders.
- Communicate with you about your order, including confirmations and delivery updates.
- Send you marketing updates and offers via WhatsApp and email only where you have agreed to receive them, and you can opt out at any time.
- Improve our website, products, and overall customer experience.
- Meet our legal and accounting obligations.
Who we share it with
We do not sell your personal information to anyone. We share it only with trusted partners who help us run CHICX, and only as far as needed:
- Delivery partners: to ship your order to you.
- Payment partners: to process your payment securely.
- Analytics providers, such as Google and Meta: to understand how our site is used so we can improve it.
These partners are only permitted to use your information to provide their service to us, not for their own unrelated purposes.
Cookies
Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use it. You can control or disable cookies through your browser settings, though some parts of the site may not work as well without them.
Marketing: your choice
If you have opted in, we may send you news, launches, and offers by WhatsApp or email. You are always in control: you can unsubscribe or ask us to stop at any time by contacting us or using the opt-out option in the message. We will not take it personally.
How we protect your information
We take reasonable steps to keep your information secure and to limit access to it. While no method of transmission over the internet is ever completely secure, we work to protect your data and to use partners who do the same.
Your rights
You have the right to:
- Ask what personal information we hold about you.
- Ask us to correct information that is wrong.
- Ask us to delete your information or stop using it for marketing.
To exercise any of these, contact us using the details below, and we will respond as required by applicable law.
How long we keep it
We keep your information only as long as needed to fulfill your orders, meet legal and accounting requirements, and, where you have agreed, to stay in touch. After that, we securely delete or anonymize it.
Children
CHICX is intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has shared information with us, please contact us and we will remove it.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the last updated date above, and significant changes will be communicated where appropriate.
Contact us
If you have any questions about this policy or your information, reach us at CHICX, Email: official@chicx.com.