Refund Policy (Standalone – Razorpay Compliant)

Last Updated: January 2, 2026

Refund Eligibility

Refunds are applicable only for:

• Products damaged during transit
• Incorrect products delivered

Mandatory Proof

A clear and complete unboxing video is mandatory for all refund or return claims. Claims without video proof, original packaging, and product tags intact will be rejected.

Refund Request Timeline

Refund requests must be raised within 24 hours of delivery.

Verification & Approval

All refund requests are subject to verification and approval by CHICX.

Refund Method & Timeline

Approved refunds are processed via the original payment method through Razorpay within 7 working days.

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